Summary
Adeje’s Municipal Consumer Information Office (OMIC) processed 703 complaints in 2025 and successfully recovered or prevented €170,002.31 for consumers. In addition, the service handled 2,723 enquiries, reinforcing its role as a key support system for residents navigating disputes with companies and service providers. oai_citation:0‡20-Consumer office report 2025.docx.pdf
What’s going on?
The OMIC is a free public service offered by Adeje Town Hall that provides advice, mediation, and support in consumer-related issues.
In 2025, the most common complaints were linked to:
- Mobile phone services
- Airlines
- Insurance and banking
- Electricity supply (including fraud cases)
- Car repairs and second-hand vehicle purchases
- Dental clinics and online shopping oai_citation:1‡20-Consumer office report 2025.docx.pdf
Face-to-face retail issues also featured heavily, particularly around:
- Refusal of guarantees
- Return and exchange policies
Meanwhile, enquiries from residents covered a wide range of everyday concerns—from renting property to appliance repairs and after-sales service issues.
New rules you should know about
Recent legal changes have shifted how complaints must be handled.
Under updated regulations:
- You must first complain directly to the company
- The company now has 15 working days to respond
- If they don’t respond—or you’re not satisfied—you can then go to OMIC for help oai_citation:2‡20-Consumer office report 2025.docx.pdf
This replaces the previous 30-day response window, making the process faster but also requiring consumers to follow the correct steps before escalating.
Why this matters
OMIC has been operating in Adeje since 1991 and plays a crucial role not just in resolving disputes, but in educating residents about their rights.
Their work includes:
- Mediation between consumers and businesses
- Advice on contracts, guarantees, and refunds
- Support on issues like identity theft and unfair contract terms
- Public awareness and prevention campaigns oai_citation:3‡20-Consumer office report 2025.docx.pdf
The numbers from 2025 show one thing clearly: people are using the service—and it’s working.
The bigger picture
Councillor Esther Rivero Vargas highlighted that services like OMIC are essential in helping residents confidently exercise their rights, especially as regulations evolve and consumer processes become more complex. oai_citation:4‡20-Consumer office report 2025.docx.pdf
Source: Adeje Town Hall Press Office (OMIC Report 2025)
Author: Adeje News Desk (based on official municipal press release)
If you live in Adeje and ever feel stuck with a company dispute, this is one local resource that’s actually delivering results.
Disclaimer:
This article is based on an official press release from Adeje Town Hall. While every effort has been made to present the information accurately, it has been summarised and adapted for readability and clarity.